FAQ

1. What is your returns policy?

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase. Our Return & Refund Policy provides more detailed information about options and procedures for returning your order. Please take a look at the footer menu below.

Your order will be delivered door-to-door by a local UPS, FedEx, or DHL delivery service.

Processing Time: Please allow 1-4 business days after you purchase for your order to ship out from our warehouse. We do everything we can to get you your order as fast as possible!

Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination, which typically takes 10-15 days, although actual shipping times may vary.

3. What should I do if I never receive my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email (info@arlobasket.com) or by phone (+1 267-971-4588). A customer service representative will locate your order and inform you of next steps.

4. ORDERED THE WRONG SIZE?

No problem! If you ordered the wrong size and would like a size up or down, just send us an email and we will make sure to get you the right size ASAP. Returns must be made within 30 days of receiving your item.

EASY RETURNS: We made it super easy to return your products. Simply contact us at info@arlobasket.com.

You are welcome to contact us via email (info@arlobasket.com) or call us on (+1 267-971-4588) during opening hours 10am-5pm Monday-Saturday and 11am-4pm Sunday.

We do have an order tracking system that you can track anytime after you made a purchase. Please take a look at the footer menu below.